Research Work

A selection of research projects spanning UX, CX strategy, AI consulting, and research operations. Each project demonstrates how rigorous research shapes product decisions and drives measurable outcomes.

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Showing 2 projects

UX ResearchEX Service Design2019

One Vision and Operational System for a United Future

Client

Chubb

ROI

~$2B projected savings

Role

Experience Strategist & UX Researcher

Outcome

Uniting a fractured operational system to a single, seamless source of truth for Chubb's key employee — the Underwriter.

PersonasDesign Thinking WorkshopsStakeholder InterviewsJourney Mapping

2025

UXR AI OPs

Client

Enterprise SaaS

ROI

100% faster planning · 50% less time · 2× team capacity

Role

UXR AI OPS Lead

Outcome

Designing AI-Enabled Research & Operations Systems to Scale Insight, Increase Velocity, and Deliver 100% Faster Planning