Kiva Zip is a company that crowd sources 0% loans to empower non-traditional lenders who are doing good things in the world.
OVERVIEW
PROBLEM:
Kiva Zip needed an effective loan verification process for non-traditional lendees to get loans easily and quickly, increase the volume of loans being fulfilled, as well as the increase the successful rate of loan repayment from 87% to 100%.
SOLUTION:
1. Further educate and support social enterpise entrepreneurs in implementing the necessary steps for a successful business and loan repayment by making making the application the lendees useable business plan and marketing plan.
2. Crowdsource community knowledge and expertise through a Kiva Zip cooperatve to eliminate the operational barrier of a 1x1 trustee system, increase online and in person community engagement, education, and suppport, as well as establish a social verification system as a means of validating enterpeneur preparedness and credibility.
KIVA ZIP
Kiva Zip is a company that prides itself on providing 0% interest crowd sourced loans for non-traditional lenders who are doing good things in the world.
UX RESEARCHER & DESIGNER
ROLE:
User/Stakeholder Researcher
Content Strategist
Interface Designer
Prototyping
METHODS:
Stakeholder and User Research & Interviews
Affinity Mapping
Persona Analysis & Development
User Flow & Storyboarding
Heursitic Evaluation
Team & Task Facilitation
TOOLS: TEAM:
Pen/Paper Ramsay Devereux
Sketching Miguel Arias
Illustrator Jeanee Ross
PowerPoint Nitin Pu